Voip
Telecom
Litecom's VoIP services offer a wide range of communication solutions that can help streamline your business operations, increase productivity, and improve collaboration. Our VoIP solutions are designed to meet the needs of businesses of all sizes and industries, and we have a team of experts who can provide customized VoIP solutions that meet your specific business requirements.
What is VoIP and How it Works?
VoIP, or Voice over Internet Protocol, is a technology that enables voice and multimedia communication over the internet. VoIP services allow you to make and receive phone calls, send and receive text messages, and conduct video conferences using a broadband internet connection instead of traditional telephone lines.
Litecom's VoIP services work by converting voice and multimedia signals into digital packets and transmitting them over the internet. Our VoIP solutions use advanced technologies that ensure high-quality, reliable and secure communication, and we offer a range of features and tools that can enhance your business communication.
Benefits of Litecom's VoIP Services:
Cost-effective: Litecom's VoIP services are more affordable than traditional telephone services, and you can save money on long-distance calls and international communication.
Flexibility: Our VoIP solutions are flexible and scalable, and you can easily add or remove phone lines and features as your business needs change.
Mobility: With our VoIP services, you can take your business phone system anywhere you go, and you can use it on any device, including desktop computers, laptops, tablets, and smartphones.
Productivity: Our VoIP solutions offer a range of features and tools that can increase productivity, including call forwarding, voicemail-to-email, auto-attendant, and more.
Reliability: Litecom's VoIP services are highly reliable, and we offer support and monitoring to ensure that your business communication is always up and running.
Flexibility: Our VoIP solutions are flexible and scalable, and you can easily add or remove phone lines and features as your business needs change.
Mobility: With our VoIP services, you can take your business phone system anywhere you go, and you can use it on any device, including desktop computers, laptops, tablets, and smartphones.
Productivity: Our VoIP solutions offer a range of features and tools that can increase productivity, including call forwarding, voicemail-to-email, auto-attendant, and more.
Reliability: Litecom's VoIP services are highly reliable, and we offer support and monitoring to ensure that your business communication is always up and running.
Features of Litecom's VoIP Services:
Hosted VoIP: Our hosted VoIP solutions provide a complete phone system in the cloud, and you can access your phone system from anywhere with an internet connection.
SIP Trunking: Our SIP Trunking solutions allow you to connect your on-premises PBX to the internet, and you can enjoy the benefits of VoIP without replacing your existing phone system.
VoIP Phone Systems: We offer a range of VoIP phone systems, including IP phones, softphones, and conference phones, that can meet your specific business needs.
Call Management: Our VoIP solutions offer advanced call management features, including call forwarding, call recording, call screening, and more.
Collaboration Tools: We offer a range of collaboration tools, including video conferencing, screen sharing, instant messaging, and more, that can enhance your business communication and collaboration.
SIP Trunking: Our SIP Trunking solutions allow you to connect your on-premises PBX to the internet, and you can enjoy the benefits of VoIP without replacing your existing phone system.
VoIP Phone Systems: We offer a range of VoIP phone systems, including IP phones, softphones, and conference phones, that can meet your specific business needs.
Call Management: Our VoIP solutions offer advanced call management features, including call forwarding, call recording, call screening, and more.
Collaboration Tools: We offer a range of collaboration tools, including video conferencing, screen sharing, instant messaging, and more, that can enhance your business communication and collaboration.
Contact Us
If you're looking for high-quality, reliable and affordable VoIP services for your business, Litecom is here to help. Contact us today to learn how our VoIP solutions can streamline your business communication and take your business to the next level.
Litecom examines each clients business model, and creates a custom solution to maximize success. This allows clients to focus on their core business, while Litecom examines the business model to create a call flow which maximizes productivity and their customer satisfaction.
Hosted VoIP
What is Hosted VoIP / Hosted Phone?
Hosted VoIP eliminates the need for an on-premise phone system. This is what we would call a control box for services. You may have heard the term "Cloud Services". Hosted falls into the category of Cloud Services. Basically the main control box functions in the cloud as a service, thus eliminating the need for additional equipment and cost at the local on-site level.
Multiple ways to use your phone. Use 1 or all 4 together.
- Use a physical IP phone
- Use soft phone installed on your PC or laptop
- Use our smartphone application
- Actual cell phone integration
The cost savings include: *
- No annual maintenance contract.
- No equipment upgrade fees.
- Most changes can be performed remotely, eliminating travel to site fees.
*Hosted Eliminates on-Premise IP/PBX / Control Box / CPU
System and User Features
Most features apply to both On-Premise and Hosted solutions.
These are some of the features available:
- Call Recording
- Call Encryption
- CRM
- IVR - Integrated Voice Response System
- Auto Attendant
- Time of Day / Day-of-Week / Month / Holiday Call Routing
- Extension / Desk set forking. Thru a cell phone APP. Ties your desk phone to your cell phone and computer for receiving or making calls.
- Call Park
- Custom Music on Hold.
- ACD - Automatic Call Distribution (Queue)
- Built in Paging. Uses phones to page thru. Paging Groups
- Voice Call - Hands Free Internal Set to Set Calling
- Group / Call Pickup
- BLF - Busy Lamp Field
- Remote Off Premise Users
- Call Groups
- Black List
- Access thru Web Console login
- Voice mail to email
- Desktop Messaging Email / Voice Mail capability, Email notification of voice mail with recorded voice mail attachment as a .WAV media file.
- Listen to voice mails thru GUI Web Login
- User control of Ring Time (Admin Controlled)
- Desktop application also can mirror phone as well as, Chat / Messenger with other workers
- (DND) Do Not Disturb
- Call Forward
- Utilize Cell Phone as extension on PBX
- CDR (Call Detail Recording) reports
- Remote login access (Hosted Only)
- On-Board conference bridge
- E-Fax
(Hosted) You cal also take your desk phone from the office and use virtually anywhere there is internet access. For example, if you will be out sick or a physical injury requiring you to stay home. No data cable, No problem. Our phones can be setup to work on WiFi access as well.
Users can have complete control over their extension services as well. Limited to Hosted Solution, or if On-Premise solution, local access only.Features access thru Web Console login:
- Ring time to voice mail
- Email notification of voice mail with recorded voice mail attachment.
- (DND) Do Not Disturb
**Cell phone integration. Make and recieve calls from your cell phone as if you were on a desk set, from anywhere there is cell coverage or over WiFi.
About the Litecom / VoIP 911 / e911 Emergency Services.
Due to the nature and instability of VoIP networks, Litecom cannot and does not guarantee your emergency call will go through or will be answered rapidly. Loss of power, Internet access, high volume of traffic and/or several other 
conditions may cause 911 to be inoperable or slow to obtain a response from an operator . We have no control over those types of situations therefore are not held liable. Litecom will do everything within their power to prevent service outages within its network.
conditions may cause 911 to be inoperable or slow to obtain a response from an operator . We have no control over those types of situations therefore are not held liable. Litecom will do everything within their power to prevent service outages within its network. Traditionally, dialing 911 anywhere within the United States and Canada from a business or residential landline routes your call to a local Public Safety Answering Point (PSAP) dispatcher who is trained to aid you in emergency situations by dispatching emergency medical, fire and law enforcement agencies to your location. The dispatcher is instantly provided with your physical address information.
VoIP 911 Service differs from traditional 911 services due to limitations brought on by VoIP technology. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their DIDs, allowing them to have service similar to traditional 911.
When an emergency (911) call is placed over a VoIP network, the physical address entered at the time of e911 registration for a specific DID will be passed along to your local PSAP providing the dispatcher with the exact location for that DID. The call will possibly be answered first, by a call taker confirming the address and information then transfer the call to the correct PSAP.