About the Litecom / VoIP 911 / e911 Emergency Services.
Due to the nature and instability of VoIP networks, Litecom cannot and does not guarantee your emergency call will go through or will be answered rapidly. Loss of power, Internet access, high volume of traffic and/or several other conditions may cause 911 to be inoperable or slow to obtain a response from an operator . We have no control over those types of situations therefore are not held liable. Litecom will do everything within their power to prevent service outages within its network.
Traditionally, dialing 911 anywhere within the United States and Canada from a business or residential landline routes your call to a local Public Safety Answering Point (PSAP) dispatcher who is trained to aid you in emergency situations by dispatching emergency medical, fire and law enforcement agencies to your location. The dispatcher is instantly provided with your physical address information.
VoIP 911 Service differs from traditional 911 services due to limitations brought on by VoIP technology. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their DIDs, allowing them to have service similar to traditional 911.
When an emergency (911) call is placed over a VoIP network, the physical address entered at the time of e911 registration for a specific DID will be passed along to your local PSAP providing the dispatcher with the exact location for that DID. The call will possibly be answered first, by a call taker confirming the address and information then transfer the call to the correct PSAP.