Litecom is a CPE Vendor and follows a CPE Vendor business model. We work for the end user / client. Think of us as your doctor.
Please read this in it's entirety.
The whole of something. ALL.
Let’s clear the air:
CPE stands for, Customer Premise Equipment. The customer owns and is responsible for the equipment on-site.
How this evolved:
The breakup (divestiture) of the telecom companies occurred in 1984. Prior to that, the Local Exchange Carrier (LEC) managed, owned and maintained the telco equipment completely to your hand. That’s right. We say "Telco", because the internet did not exist yet. Keep reading, because this has everything to do with Network, Data, Voice and yes, your Internet. They owned the phone you used, and leased it back to you monthly. This had some advantages. Anything related to your needs fell to the responsibility of the LEC. But, at a very high monthly price.
These rules apply both to residential and business customers.
With the divestiture in 1984, the CPE vendor was born. Customers had choices. CPE vendors now competed for your business. The LEC / ISP is responsible for the service right up to the building wall, then it is all yours. This is where the CPE vendor comes into the fold. They work for you, the end user. Not only that, they help hold the LEC / ISP accountable for their services. Think of the CPE Vendor as an agent / consultant working for you, paid by you, because they are. You should engage / consult your CPE Vendor ANYTIME and EVERYTIME any decisions are being made in regard to changes or upgrades, PERIOD.
The LEC / ISP working on your Problems:
In a nutshell, this is why LEC’s and ISP’s ( Telephone and Internet Providers) cannot, and are not allowed to work on your router, network, phones or computers. Their responsibility ends with their service at what is known as “D-Mark”. This Demarcation is where their service hands off to your equipment.
Everything inside and on your network is your responsiblity. Their technicians do not recieve training to work on your equipment, and most of all, they cannot except responsiblity for working on your equipment. You should not ask them for their recommendations on internal equipment.
This is why the ISP will ask you to have your CPE Vendor take a look at the problem, because they are not responsible for your network or equipment.
Litecom is a CPE Vendor and follows a CPE Vendor business model. We work for the end user / client. Think of us as your doctor. When you have an issue, the longer you wait to call the doctor, the longer it will be before you can get the issue resolved.
Once again, the LEC’s and ISP’s ( Telephone and Internet Providers) cannot, and are not allowed to work on your router, network, phones or computers. Their responsibility ends with their service at what is known as “D-Mark”. This Demarcation is where their service hands off to your equipment. They are only responsible for the service they sold you, which stops at the door "DMARC". It is up to you to troubleshoot and determine what problems exist inside the door, if any, and they do not setup or engineer technology solutions to fit your needs.
That is where we come in, The CPE Vendor, The Doctor.